The CBA Retail Academy Retail Certification Program

CBA’s Retail Certification Program (formerly known as PCR) is now presented on CBA Connect, the industry training and e-learning resource. The Retail Certification Program is the pinnacle of professionalism in the Christian retail industry.

This Christian retail-focused program is composed of nine modules based on the essentials of retailing that every Christian retailer needs to know!

  • Market Analysis
  • Finance
  • Store Operations
  • Buying
  • Marketing
  • Human Resources
  • Customer Service
  • Merchandising
  • Technology

Recently updated, the program is designed to be:

  • Applicable – Developed and led by highly qualified retail professionals and experienced CBA retailers, this program applies directly to you and your Christian store.
  • Accessible – Attend these sessions two different ways:
  • Affordable – As a CBA Member, you can get the best retail training in the industry at a fraction of what you'd pay for similar seminars elsewhere.

To attain certification, a retailer must participate in and complete testing for all nine modules and then develop a business plan to be reviewed and approved by CBA training staff.

For more information about the program and how you will benefit from enrolling, click on the links to the left or email info@cbaonline.org.